We take pride in the service we offer to potential tenants and our local staff are able to expertly advise tenants moving into the vicinity for the first time as well as those already established within the area. It is essential for you to seek an agent/landlord who conforms to legislation and is a member of an independent redress scheme.

We can offer advice and guidance on schools, local facilities and amenities and being part of the local community enables us to answer any questions you may have. We will:-

  • Update you with details of any suitable properties that match your requirements
  • Arrange viewings at times of the day to suit you (subject to diary availability)
  • Submit offers to our landlords in a professional and informed manner and report back as soon as possible
  • Take prompt payment of a holding deposit for a property to be secured and set up the application to be emailed to you via Homelet referencing for you to complete anytime of the day to suit you
  • Arrange to meet you in our offices to complete the signing of the tenancy agreement, provide all relevant supporting documents and issue keys
  • Submit your deposit to MyDeposits, one of the three government approved schemes and issue certificate of protection and prescribed information.
  • On behalf of the landlord take care of transferring utilities and Council Tax bills into your name once you have moved in
  • Provide a full letting service during normal working hours and an out of hours helpline outside of this time
  • Undertake quarterly inspections of the property for you to be able to highlight any repairs or maintenance issues
  • All maintenance issues will be handled and acted upon quickly and efficiently
  • On departure from your property you will receive a check out inspection and report with estimates of any damages and dilapidations
  • We aim to return your deposit within 10 working days

DEPOSIT

A Tenancy Deposit is money held by the landlord (or agent acting on the landlord’s behalf) as security during the period of the tenancy and reserved for any damages or defaults by the tenant.
All tenancy Deposits are capped at five weeks’ rent or less and will be displayed in each advertisement.  All deposits are protected in a government approved scheme within 30 days of receipt. 

HOLDING DEPOSIT

A landlord or agent can take a Holding Deposit from a tenant to reserve a property whilst reference checks and preparation for a tenancy agreement are undertaken. The holding deposit is equivilent to one weeks rent. Holding Deposit can be held for up to 15 calendar days; what is known as the Deadline for Agreement. From taking the Holding Deposit, the tenancy agreement must be entered into (signed by both parties and dated) before the Deadline for Agreement. An extension can be agreed in writing between the landlord/letting agent and tenant and the new extended date will become the Deadline for Agreement.

REPAYING THE HOLDING DEPOSIT

The Holding Deposit must be repaid within 7 calendar days if:- 

• The landlord and tenant enter into a tenancy agreement.

• The landlord decides before the deadline for agreement not to enter into a tenancy agreement.

• The landlord and the tenant fail to enter into a tenancy agreement before the Deadline for Agreement.

Holding Deposits must be repaid if the landlord or agent does not give the person who paid the deposit written notice (within 7 calendar days) explaining why they intend not to repay it. With a tenant’s written consent landlords and letting agents may ‘repay’ the Holding Deposit by allowing the tenant to deduct the equivalent sum from the first payment of rent or the Tenancy Deposit. If the Holding Deposit is applied to the Tenancy Deposit, under the deposit protection requirements, that money is classed as received on the date the tenancy agreement was signed. 


RETAINING THE HOLDING DEPOSIT

The landlord or letting agent who received the Holding Deposit can keep it if:

• The tenant fails a Right to Rent check regardless of when the deposit was accepted.

• The tenant provides false or misleading information to the landlord or letting agent, which the landlord is reasonably entitled to consider in deciding whether to grant the tenancy because this materially affects their suitability to rent the property.

• The tenant notifies the landlord or letting agent before the deadline for agreement that they have decided not to enter into a tenancy agreement.

• The tenant fails to take all reasonable steps to enter into a tenancy agreement.

 

PAYMENT ON VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY

When a tenant has requested it, a maximum fee of £50 (including VAT) or the reasonable cost if less, will be payable in respect of the variation, assignment or novation of a tenancy. 

 

EARLY TERMINATION (SURRENDER) OF THE TENANCY AGREEMENT

Should a tenant require to terminate their agreement earlier than the end of the fixed term, fees will apply to compensate the landlord fully. This will compensate the landlord fully for any loss of rent and all relet fees will be payable at the current rate (see landlord fees section of our website). 


DEFAULT FEES

LATE PAYMENT OF RENT

 A late rent payment will be changed where rent is outstanding for 14 calendar days or more since the full rent was due, as set out in the tenancy agreement, and has still not been paid. Fees will be charged at 3% above the Bank of England base rate (currently 3.75%),

The late payment will be charged from day one but not levied until day 14. 

 

LOST KEYS AND SECRITY DEVICES

A reasonable charge will apply to a tenant to cover the cost of replacing the lost key or security device. 

 

We look forward to being of service to you.